cc44 Privacy Policy —
Your Data, Your Rights

1 Who We Are

cc44 is an online betting and casino platform accessible at https://cc44.io, offering sports betting — with a particular focus on cricket markets including the Bangladesh Premier League (BPL), IPL, and ICC events — alongside live casino games, slot titles, and crash-style games. The platform is designed and operated for players in the Bangladesh market, with all accounts denominated in Bangladeshi Taka (BDT) and supported by local payment methods including bKash, Nagad, Rocket, and Upay.

References to "cc44", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the cc44 platform. References to "you", "your", or "player" refer to any individual who visits, registers on, or otherwise interacts with the cc44 platform.

For all privacy-related enquiries, you may contact us at: [email protected]

2 Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by cc44 in connection with your use of the cc44 website, any associated mobile-optimised interfaces, and all services offered through the platform. It covers data collected directly from you (for example, during registration or when you contact support), data generated automatically through your use of the platform (for example, browsing logs and session data), and data received from third parties (for example, identity verification partners).

This policy does not apply to third-party websites, services, or applications that may be linked to or from the cc44 platform. cc44 is not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies independently before providing any personal information.

3 Data We Collect

cc44 collects personal data across several categories. The table below summarises the types of information collected, the context in which they are gathered, and the primary purpose for which each category is used.

3.1 Special Categories of Data

cc44 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is inherent to NID or passport verification), health information, or data concerning sexual orientation. Where any such information is incidentally provided by a player during a support interaction, it will not be stored beyond what is necessary to resolve the relevant enquiry.

3.2 Data from Minors

cc44 does not knowingly collect personal data from any individual under the age of 21. The platform is strictly for adults aged 21 and above. If cc44 discovers that personal data has been collected from a person under the minimum age, that data will be deleted promptly and the associated account closed. See Section 10 for full details of our approach to protecting minors.

4 How We Use Your Data

cc44 uses the personal data it holds for the following purposes:

• Account Management: To create, maintain, and administer your cc44 account, including processing deposits and withdrawals, updating account details, and providing account-level customer support.
• Identity Verification (KYC): To verify your identity and confirm that you meet the minimum age requirement of 21 years, in accordance with our responsible gaming obligations.
• Transaction Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, and to process withdrawal requests to your registered payment method.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, and abuse of promotional offers. This includes analysis of betting patterns, payment behaviour, and account activity.
• Platform Personalisation: To tailor the gaming interface, promotional offers, and content recommendations to your preferences and activity history, creating a more relevant experience on the cc44 platform.
• Responsible Gaming: To implement and monitor deposit limits, cooling-off periods, self-exclusion requests, and session time reminders you have set on your account.
• Customer Support: To respond to your enquiries, process complaints, and maintain records of support interactions for quality and training purposes.
• Marketing Communications: Where you have opted in, to send you promotional emails or SMS messages about new games, bonus offers, and platform updates. You may withdraw consent at any time.
• Legal Compliance: To meet our obligations under applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.
• Platform Improvement: To analyse aggregated usage data and improve the performance, design, and feature set of the cc44 platform over time.

5 Legal Basis for Processing

cc44 processes personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual Necessity: Processing required to enter into or perform the contract with you (i.e., the cc44 account agreement), such as account creation, payment processing, and withdrawal handling.
• Legitimate Interests: Processing that serves cc44's legitimate business interests where those interests are not overridden by your rights. This includes fraud detection, platform security monitoring, and aggregate analytics used to improve the platform.
• Legal Obligation: Processing necessary to comply with applicable laws, including identity verification requirements, anti-money laundering obligations, and the retention of financial transaction records.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of optional marketing communications. Where consent is the basis for processing, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing

6.1 Third-Party Processors

cc44 shares personal data with a limited number of trusted third-party service providers who assist in delivering the platform's services. These processors are contractually required to handle your data only in accordance with cc44's instructions and to maintain appropriate security standards. Categories of processor include:

• Payment Processors: bKash, Nagad, Rocket, Upay, and the partnered banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank) receive the minimum personal and financial data required to authenticate and complete transactions.
• Identity Verification Partners: Specialist KYC providers who assist cc44 in verifying the identity and age of new and existing players against official documentation databases.
• Game Providers: Providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming receive a session token or anonymised player identifier necessary to deliver their games within the cc44 platform. These providers do not receive your full identity or financial profile.
• Technology Infrastructure Providers: Cloud hosting, database management, and cybersecurity partners who process data solely in the course of maintaining platform infrastructure.
• Customer Support Tools: Third-party helpdesk software used to manage and respond to support tickets. Communication records are retained within cc44's controlled environment.

6.2 Legal Disclosures

cc44 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or lawful regulatory request. cc44 will, where permitted by law, endeavour to notify you of such disclosure requests before complying.

6.3 Business Transfers

In the event that the cc44 platform or its operating entity is involved in a merger, acquisition, restructuring, or sale of assets, personal data held by cc44 may be transferred to the successor entity as part of that transaction. In such circumstances, cc44 will take reasonable steps to ensure that the acquiring entity honours the commitments made in this Privacy Policy with respect to player data.

6.4 No Sale of Data

cc44 does not sell, rent, exchange, or otherwise provide your personal data to third parties for their own marketing or commercial purposes. Data sharing with partners is limited strictly to what is necessary for the performance of contracted services as described in Section 6.1 above.

7 Data Retention

cc44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of the account relationship and for a period of five years following account closure, to support legal, audit, and dispute resolution requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of the relevant transaction, in line with standard financial record-keeping obligations.
• KYC Documentation: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support Communications: Retained for three years following resolution of the relevant support interaction, or longer where the communication relates to an active dispute or legal proceeding.
• Marketing Preferences: Retained for the duration of the account relationship, plus a period of three years to demonstrate compliance with consent obligations.
• Technical and Usage Logs: Retained for up to 12 months in detailed form, with aggregated, anonymised analytics retained indefinitely for platform improvement purposes.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual. Anonymised data may be retained and used for statistical and research purposes without restriction.

8 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you access a website. They allow the website to recognise your device, remember your preferences, and collect information about how you use the site. cc44 uses cookies and similar tracking technologies (such as pixel tags and local storage) to support the operation and improvement of the platform.

8.2 Types of Cookies Used

• Essential Cookies: Necessary for the platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect your account. Essential cookies cannot be disabled without impairing core platform functionality.
• Analytical Cookies: Used to collect aggregated, anonymised information about how players navigate the cc44 platform — which pages are visited most frequently, how long sessions last, and where users exit. This data is used solely to improve platform design and performance.
• Preference Cookies: Used to remember your account settings and interface preferences (for example, your preferred language, default game view, or notification settings) so you do not need to reconfigure them on each visit.
• Marketing Cookies: Used only where you have given explicit consent to receive personalised promotional communications. These cookies help cc44 understand which offers are relevant to your interests based on your on-platform activity.

8.3 Managing Cookies

You can manage or disable cookies through your web browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies stored on your device. Please note that disabling essential cookies will prevent you from logging in and using the cc44 platform. Disabling analytical or preference cookies will not impair your core account functionality. Instructions for managing cookies are available in the help documentation for all major browsers.

9 Your Rights

As a player whose personal data is processed by cc44, you have the following rights with respect to your information. To exercise any of these rights, please submit a written request to [email protected], including your registered account username or mobile number so that we can verify your identity before responding.

• Right of Access: You have the right to request a copy of the personal data cc44 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by cc44. You may update many account details directly within your account settings without needing to contact support.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to retention obligations described in Section 7 — cc44 may be required to retain certain data for legal compliance reasons even after an erasure request.
• Right to Restriction: You have the right to request that cc44 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed, or where processing is unlawful but you prefer restriction over erasure.
• Right to Object: You have the right to object to processing carried out on the basis of cc44's legitimate interests. cc44 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (primarily for marketing communications), you may withdraw that consent at any time by updating your notification preferences within your account or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.
• Right to Portability: You have the right to receive personal data you have provided to cc44 in a structured, commonly used, machine-readable format, and to request that this data be transferred directly to another service provider where technically feasible.

cc44 will acknowledge all verified data rights requests within five business days and will endeavour to fulfil requests within 30 calendar days. Where a request is complex or numerous, cc44 may extend this period by a further 30 days, with notification provided to you of the extension and the reasons for it.

10 Children & Minors

The cc44 platform is strictly intended for adults aged 21 years and above. cc44 does not knowingly collect, store, or process personal data belonging to any individual under the age of 21. The platform employs age verification checks at registration and during the KYC process to prevent underage access.

If a parent or guardian believes that their child has registered on the cc44 platform or has provided personal data to cc44 without consent, they should contact us immediately at [email protected]. Upon verification of the complaint, cc44 will close the account, delete all associated personal data, and return any deposits in accordance with applicable requirements.

11 Security Measures

cc44 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and the cc44 platform is encrypted in transit using industry-standard TLS/SSL protocols, ensuring that information cannot be intercepted by third parties during transmission.
• Encrypted Data Storage: Personal and financial data stored on cc44 servers is encrypted at rest using AES-256 encryption, ensuring that raw data cannot be read even in the unlikely event of a storage system breach.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access player data, and all such access is logged and auditable.
• Firewall and Intrusion Detection Systems: cc44 maintains multi-layer firewall protection and continuous intrusion detection monitoring to identify and respond to suspicious access attempts in real time.
• Regular Security Reviews: cc44 conducts periodic internal security reviews and engages independent third parties to perform vulnerability assessments and penetration testing to identify and remediate potential weaknesses before they can be exploited.
• Staff Training: All cc44 personnel who handle personal data receive regular training on data protection obligations, safe handling practices, and the identification of phishing or social engineering attacks.

While cc44 takes every reasonable precaution to protect your data, no data transmission over the internet can be guaranteed to be 100% secure. cc44 accepts no liability for security breaches that result from circumstances beyond its reasonable control, including sophisticated cyberattacks on third-party infrastructure providers. In the event of a material data breach affecting your personal data, cc44 will notify you as promptly as practicable in accordance with applicable requirements.

12 Third-Party Links

The cc44 platform may, from time to time, contain references to third-party services, game providers, or informational resources. While cc44 takes care to ensure that all third-party content displayed on the platform is provided by reputable partners, cc44 does not control and accepts no responsibility for the privacy practices of third-party websites or services that may be accessible through or referenced on the platform.

When you access any third-party service — including game provider portals, payment provider interfaces, or external websites — you do so subject to that third party's own privacy policy and terms of service. cc44 strongly recommends reviewing the privacy policies of any third-party services you interact with before providing personal information.

13 Policy Updates

cc44 reserves the right to amend this Privacy Policy at any time to reflect changes in the law, updates to our data processing practices, or improvements to the platform. When material changes are made, cc44 will provide reasonable notice by posting a prominent notice on the platform or by sending a notification to the email address or mobile number registered on your account.

The "Last Updated" date displayed at the top of this page will always indicate when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how cc44 handles your personal data. Your continued use of the cc44 platform following notification of an update to this policy constitutes your acceptance of the revised terms.

If you have any objection to changes made to this Privacy Policy, you should stop using the cc44 platform and may request account closure by contacting [email protected].

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or cc44's handling of your personal data, please get in touch with the cc44 support team using the contact details below. All privacy-related correspondence should be submitted in English and should include your registered account username or mobile number to assist with efficient handling.

Email: [email protected]

Support Availability: 24 hours a day, 7 days a week, 365 days a year.

Response Target: cc44 aims to acknowledge all privacy-related enquiries within two business hours and to provide a substantive response within five business days.